Privacy Policy

At SMMPro.one, accessible from https://new.smmpro.one, protecting the privacy of our users is a core operational priority. This Privacy Policy outlines what personal data we collect, why we collect it, and how it is handled. By using our platform, you consent to these practices.

1. Information We Collect

We collect information that is necessary to deliver our services securely and accurately. This includes:

• Account Details: Full name, email address, and cryptographically hashed password (never stored in plain text).
• Profile Data: Avatar images or any other data you voluntarily upload to your profile.
• Form Submissions: Data submitted through contact forms, support ticket systems, or any platform feature requiring user input.
• Financial & Transaction Data: Deposit history, order logs, payment gateway responses, and account balance records. We do not store full credit card or bank account numbers — all sensitive payment data is handled exclusively by our payment processors.
• Technical Data: IP address, browser type, device information, and session identifiers collected automatically during use.

2. How We Use Your Information

All collected data is used strictly for the following operational purposes:

• To provide, operate, and maintain our panel services and API infrastructure.
• To process orders, manage your account balance, and generate accurate transaction records.
• To communicate with you regarding account activity, support tickets, service announcements, and policy changes.
• To detect, investigate, and prevent fraudulent transactions, chargeback abuse, API misuse, and unauthorized account access.
• To comply with legal obligations, including responding to lawful requests from authorities where required by law.

We do not use your data for advertising, profiling for third-party marketing, or any purpose beyond what is outlined in this document.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Limited data sharing occurs only in the following strictly controlled circumstances:

• Payment Processors: Transaction data is shared with our payment gateway providers solely to complete your deposit. These providers operate under their own privacy and security standards.
• Service Providers (Upstream Panels / APIs): To fulfill orders, your target social media URL and order quantity are transmitted to our upstream service providers. No personally identifiable account information (name, email, etc.) is shared with them.
• Legal Compliance: We may disclose data if required by a valid court order, subpoena, or government authority request.

4. Data Security & Retention

We implement industry-standard security measures to protect your personal data:

• All data is transmitted over SSL/TLS encrypted connections.
• Passwords are hashed using a strong one-way algorithm and cannot be recovered or viewed by our team.
• Access to user data is restricted to authorized personnel with a legitimate operational need.

Your account data and transaction records are retained for as long as your account remains active, and for a reasonable period thereafter for legal, audit, and dispute-resolution purposes. While we strive to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Log Files & Cookies

SMMPro.one uses standard server-side log files. Information automatically collected includes: IP addresses, browser type and version, date/time stamps, referring URLs, and pages visited. This data is used for security monitoring, traffic analysis, and service improvement only.

We use cookies to maintain your session authentication, store your preferences, and optimize platform performance. By using our site, you consent to our use of cookies. You may disable cookies in your browser settings, but certain features of the platform may not function correctly as a result.

6. Your Rights & Contact

You have the right to request access to the personal data we hold about you, or to request correction of inaccurate data. To make such a request, please contact us through the Support Ticket System available in your user dashboard. We aim to respond to all valid requests within a reasonable timeframe.

We reserve the right to update this Privacy Policy at any time. The "Last Updated" date below reflects the most recent revision. Continued use of the platform after any changes constitutes acceptance of the updated policy.